Assessor Resource
BSBCCO608A
Manage customer contact operational costs
Assessment tool
Version 1.0
Issue Date: May 2024
This unit is applied in a customer contact environment which operates under a considerable degree of statistical control, utilising high levels of technology. It requires the application of well developed skills and knowledge in effective financial management and the management of the budgetary process.
Competence in this unit requires accurate and comprehensive management of the budget and all associated reporting. It also requires extensive knowledge of the industry and marketplace, well developed analytical and research skills, and the ability to effectively work with data and statistics.
This role is undertaken by those with managerial responsibility.
This unit describes the performance outcomes, skills and knowledge required to manage costs in a customer contact environment.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
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